Note: This is a printed version of https://employeehelp.workday.uw.edu/support-resources/contact-summary. Please visit this page on the ISC website to ensure you're referencing the most current information.
Contact summary
On May 1, we completed the final reorganization of the Integrated Service Center (ISC), moving:
- The frontline Employee Workday Services team and the Human Capital Management (HCM) Operations team into UW Human Resources, in close partnership with OAP for academic personnel, and
- The Payroll team into Finance, Planning and Budgeting.
The best way to get answers to your Workday questions related to payroll, benefits or HR is to complete the Contact Us form; the form directly generates a case in our support system, bypassing email entirely.
While the ischelp@uw.edu email address has been disabled, to aid in the transition, three new email addresses have been created depending on the nature of your query:
| Topic | Phone | |
| Benefits questions: Healthcare, retirement, other insurance | benefits@uw.edu | 206-543-4444 |
| Payroll questions: Taxes, deductions, over and underpayments, Glacier | payroll@uw.edu | coming soon! |
| HR questions: timesheet, time off, leave of absence, Form I-9, employment verifications, and other HR topics | hrhelp@uw.edu | 206-543-8000 |
If you’re having a hard time deciding which e-mail to use, not to worry. Please send the request to hrhelp@uw.edu and the team will make sure it gets into the best queue for your need. Please just be sure to include as much detail as possible.